Upgrade underway: Pardon our delay

System Upgrade FAQ

12/10 through 12/15, we are upgrading our systems and performing our year-end inventory update. During this time, we are not able to process orders, exchanges or returns – but our website remains 100% available to you for all the shopping you wish to do!

Just check out from your shopping cart as usual: there’s nothing special you need to do:

  • Your order will stay securely stored in our system until this system upgrade finishes.
  • Order processing automatically begins once all updates are complete. Our estimated completion date is 12/15. You will receive your customized order confirmation at that time.
  • Please note that your order will still require some time to finalize once processing resumes on 12/15. Orders, exchanges and returns will process in the order they were received.
  • You’ll receive a shipping confirmation email as soon as your order ships.
  • Shipping & Processing time may average 8-15 business days during this time.

While our system is unable to generate the customized Order Confirmation email with your order number and shipping date that we normally send to you, rest assured: we have received your order. (To prevent duplicate shipments, please do not resubmit your order.)

Thank you for your patience, as we work to enhance your future Uniform Advantage Shopping experience!

Order Processing

Starting December 10th, we are temporarily pausing order processing to accommodate a year-end system upgrade and inventory update.

Unfortunately, due to system upgrades we are unable to ship via iParcel currently. All International & Canada orders will ship via General UPS shipping. Fees, duties and taxes are paid upon delivery.

  • Order processing automatically begins once all updates are complete. Our estimated completion date is 12/15. You will receive your detailed order confirmation at that time.
  • Please note that your order will still require some time to finalize once processing resumes on 12/15. Orders, exchanges and returns will process in the order they were received.
  • You’ll receive a shipping confirmation email as soon as your order ships.
  • Shipping & Processing time may average 8-15 business days during this time.

Embroidery Processing

Starting December 10th, we are temporarily pausing order processing to accommodate a year-end system upgrade and inventory update.

Unfortunately, due to system upgrades we are unable to ship via iParcel currently. All International & Canada orders will ship via General UPS shipping. Fees, duties and taxes are paid upon delivery.

If your order includes embroidery services and was placed prior to December 10th, we will continue to work on those requests. After December 15th, your items will start shipping in the order they were received.

Shipping

Starting December 10th, we are temporarily pausing order processing to accommodate a year-end system upgrade and inventory update.

Unfortunately, due to system upgrades we are unable to ship via iParcel currently. All International & Canada orders will ship via General UPS shipping. Fees, duties and taxes are paid upon delivery.

  • Order processing and shipping automatically begins once all updates are complete. Our estimated completion date is 12/15. You will receive your detailed order confirmation at that time.
  • Please note that your order will still require some time to finalize once processing resumes on 12/15. Orders, exchanges and returns will process in the order they were received.
  • You’ll receive a shipping confirmation email as soon as your order ships.
  • Shipping & Processing time may average 8-15 business days during this time.

Returns/Exchange Processing

Starting December 10th, we are temporarily pausing returns/exchange processing to accommodate a year-end system upgrade and inventory update.

  • Returns/Exchange processing automatically begins once all updates are complete. Our estimated completion date is 12/15. You will receive your return/exchange confirmation at that time.
  • Please note that your return/exchange will still require some time to finalize once processing resumes on 12/15. Exchanges and returns will process in the order they were received.
  • Returns/Exchange processing time may average 8-15 business days during this time

International Order Processing

Starting December 10th, we are temporarily pausing order processing to accommodate a year-end system upgrade and inventory update.

Unfortunately, due to system upgrades we are unable to ship via iParcel currently. All International & Canada orders will ship via General UPS shipping. Fees, duties and taxes are paid upon delivery.

  • International order processing and shipping automatically begins once all updates are complete. Our estimated completion date is 12/15. You will receive your detailed order confirmation at that time.
  • Please note that your order will still require some time to finalize once processing resumes on 12/15. Orders, exchanges and returns will process in the order they were received.
  • You’ll receive a shipping confirmation email as soon as your order ships.
  • Shipping & Processing time may average 8-15 business days during this time.

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